Shipping policy

Where we ship. We ship within the United States and to select international destinations. If your country appears at checkout, we ship there.

Processing time. Orders are packed by hand. Please allow a few business days for us to process and ship your order. Orders placed on weekends or holidays are processed the next business day. During launches, restocks, and busy seasons, processing may take longer.

Shipping rates and options. Available shipping methods, rates, and estimated delivery times are shown at checkout before you pay. Rates vary by destination, order size, and the method you choose. We may offer free or promotional shipping from time to time, and the terms of those offers are listed with the promotion.

Delivery estimates. Any delivery window shown is an estimate provided by the carrier. It begins when your order ships, not when you place it. We can't guarantee delivery dates.

International shipping, customs, and duties. International orders may be subject to import duties, taxes, and fees charged by the destination country. These are not included in your order total and are the customer's responsibility. We're unable to mark packages as gifts or declare a lower value. Customs processing can add to delivery time.

Tracking. You'll receive a confirmation email with tracking information once your order ships. If your tracking hasn't updated after several business days, contact us at info@thebarehaus.com and we'll look into it.

Lost, stolen, or delayed packages. Once a package is accepted by the carrier, it is in their care. We'll help you file a claim, but we aren't able to refund or replace packages that tracking shows as delivered, or that are lost or delayed by the carrier. Delays caused by weather, customs, carrier issues, or other events outside our control are not our responsibility.

Incorrect addresses. Please review your shipping address carefully at checkout. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for reshipping costs. Contact us as soon as possible if you notice an error — if the order hasn't shipped yet, we can usually correct it.

Damaged in transit. If your order arrives damaged, contact us promptly with photos of the packaging and products and we'll make it right.

Questions. Email us at info@thebarehaus.com.