Refund policy

Returns. You have 14 days after your order arrives to request a return. Items must be unopened, unused, and in their original packaging, and you'll need your receipt or order number.

Opened products. Because our herbal and wellness products are consumable, we can't accept returns on anything opened or used. Gift cards and sale items are also final sale.

How to start a return. Email us at info@thebarehaus.com. If we approve your return, we'll send instructions on how and where to ship it. We can't accept items sent back without an approved request first. Return shipping is paid by you unless the mistake was ours.

Damaged or wrong items. Check your order when it arrives. If something is damaged, defective, or not what you ordered, email us within 14 days with a photo and we'll make it right.

Exchanges. The fastest way to get something different is to return the original item and place a new order once the return is accepted.

Refunds. Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may need a little extra time to post it. If it's been more than 15 business days since approval, contact us at info@thebarehaus.com.