FAQs

Everything you need to know about ordering, shipping and returns. Still stuck? Email info@thebarehaus.com and we'll help.

Orders & Shipping

How long until my order ships?

Orders are packed by hand, so please allow a few business days for processing. Orders placed on weekends or holidays are processed the next business day. During launches, restocks and busy seasons, processing can take longer.

Where do you ship?

We ship within the United States and to select international destinations. If your country appears at checkout, we ship there.

What does shipping cost?

Shipping methods, rates and estimated delivery times are shown at checkout before you pay. Rates vary by destination, order size and the method you choose.

Will I get tracking?

Yes — you'll receive a confirmation email with tracking as soon as your order ships. If tracking hasn't updated after several business days, email info@thebarehaus.com and we'll look into it.

Do international orders have customs fees?

International orders may be subject to import duties, taxes and fees charged by the destination country. These aren't included in your order total and are the customer's responsibility. We're unable to mark packages as gifts or declare a lower value.

My package says delivered but I don't have it.

Once a package is accepted by the carrier, it's in their care. We'll help you file a claim, but we aren't able to refund or replace packages that tracking shows as delivered, or that are lost or delayed by the carrier.

I entered the wrong address.

Email us as soon as you notice — if the order hasn't shipped, we can usually fix it. If a package is returned to us because of an incorrect or incomplete address, reshipping costs are the customer's responsibility.

Returns & Refunds

What's your return window?

You have 14 days after your order arrives to request a return. Items must be unopened, unused and in their original packaging, and you'll need your receipt or order number.

Can I return something I've opened?

No. Because our herbal and wellness products are consumable, we can't accept returns on anything opened or used. Gift cards and sale items are final sale.

How do I start a return?

Email info@thebarehaus.com. If we approve your return, we'll send instructions on how and where to ship it. We can't accept items sent back without an approved request first. Return shipping is paid by you unless the mistake was ours.

My order arrived damaged or wrong.

Check your order when it arrives. If something is damaged, defective or not what you ordered, email us within 14 days with a photo and we'll make it right.

Can I exchange something?

The fastest way is to return the original item and place a new order once the return is accepted.

When will I get my refund?

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days — your bank may need a little extra time to post it. If it's been more than 15 business days since approval, email info@thebarehaus.com.

Products

Are your products safe for me?

Our products and content are for general wellness and educational purposes only. The FDA has not evaluated these statements, and our products are not meant to diagnose, treat, cure or prevent any disease. Please talk to a qualified healthcare provider before using herbal products — especially if you are pregnant, nursing, taking medication, or have a medical condition.

Still need help?

Email info@thebarehaus.com or use our contact form.